NO-SHOW & CANCELLATION
We love our hairdressers and we know you do to! We also understand that sometimes it is necessary to reschedule or cancel appointments. We kindly ask that you give us a minimum 24-hour notice to cancel or reschedule your appointment. If an appointment is rescheduled or cancelled within the 24-hour period, you will be charged 50% of the full scheduled service price.
We make sure every guest is made aware of our No-Show/Late Cancellation Policy when scheduling an appointment over the phone or through text message/email reminders
We will secure each guest’s billing information on file prior to scheduling any service
When an appointment is missed we will automatically charge 50% of the scheduled service price to the card on file
If necessary, the next appointment cannot be scheduled without amending the missed or late-cancelled appointment (including missing appointments due to late arrival)
When a No-Show/Late Cancellation occurs, it takes large blocks of time that impact our hairdressers and other guests. We understand that sometimes things happen, however, we try to respect our hairdressers’ time as much as we try to respect yours. Thank you for your consideration!
We understand, life is crazy and things happen. However, if you are running more than 10 minutes late according to our clock, the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can. Please let us know as soon as possible if you’re going to be late. No-Show & Cancellation Policy may be applied. (See above policy)
HAIR CUT & COLOR ADJUSTMENTS
If there is something that you do not love about your cut or color, we want to make it perfect for you. Please contact the salon within one week of your original service and we will gladly do what it takes to make it perfect for you!
All gratuity is included in all services to ensure a luxury experience. This will speed up your check out process and make it one simple transaction. We believe by creating this policy it helps to level up our industry and shows true professionalism.
Due to safety considerations, children, ages 12 and under, are not permitted in the salon if they are not receiving a service. If a parent brings a child, age 12 or under, to the salon during the parent’s service, the service will need to be rescheduled at a later time when the child is not accompanying the parent.