NO-SHOW & CANCELLATION

We love  our hairdressers and we know you do to! We also understand that  sometimes it is necessary to reschedule or cancel appointments. We  kindly ask that you give us a minimum 24-hour notice to cancel or  reschedule your appointment. If an appointment is rescheduled or  cancelled within the 24-hour period, you will be charged 50% of the full  scheduled service price.

We make sure every guest is made  aware of our No-Show/Late Cancellation Policy when scheduling an  appointment over the phone or through text message/email reminders

We will secure each guest’s billing information on file prior to scheduling any service

When an appointment is missed we will automatically charge 50% of the scheduled service price to the card on file

If  necessary, the next appointment cannot be scheduled without amending  the missed or late-cancelled appointment (including missing appointments  due to late arrival)

When a No-Show/Late Cancellation  occurs, it takes large blocks of time that impact our hairdressers and  other guests. We understand that sometimes things happen, however, we  try to respect our hairdressers’ time as much as we try to respect  yours. Thank you for your consideration!

RUNNING LATE

We understand, life is crazy and things happen. However, if you are running more than 10 minutes late according to our clock, the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can.  Please let us know as soon as possible if you’re going to be late.  No-Show & Cancellation Policy may be applied. (See above policy) 

HAIR CUT & COLOR ADJUSTMENTS

If there is something that you do not love about your cut or color, we want to make it perfect for you.  Please contact the salon within one week of your original service and we will gladly do what it takes to make it perfect for you!

TIPPING

All gratuity is included in all services to ensure a luxury experience. This will speed up your check out process and make it one simple transaction. We believe by creating this policy it helps to level up our industry and shows true professionalism. 

CHILDREN

Due to safety considerations, children, ages 12 and under, are not permitted in the salon if they are not receiving a service. If a parent brings a child, age 12 or under, to the salon during the parent’s service, the service will need to be rescheduled at a later time when the child is not accompanying the parent.